Refund Policy

Purchased titles are available to stream in your library immediately and 24/7. We offer a refund for a purchased title when:

• You request it within 14 days of purchase and have streamed less than 10 minutes of the title;
• The title is technically defective (won't play) and we can't fix it within a reasonable time; or
• The title was materially misrepresented in its listing.

Approved refunds are returned to the original payment method. Refunded amounts are deducted from the creator's balance for that sale.

The Download Pass renews monthly and can be cancelled at any time — cancellation takes effect at the end of the current billing period, and downloads stop when the pass expires. We refund the current month's charge only if requested within 48 hours of renewal and no downloads were made during that period.

Fixed storage tiers (Indie, Studio, Feature, Filmmaker) are refundable within 48 hours of the initial purchase if no new content was uploaded during that period. Renewals are refundable within 48 hours if storage usage did not increase.

Cancelling a storage plan stops future billing; you must bring usage back under the free 10 GB allowance, or upload access is paused until you do. Per-GB overage charges for storage already consumed are final — you are only ever billed for what you used.

Please contact us first — most issues resolve faster than a bank dispute. Unresolved chargebacks are contested with delivery evidence and may result in suspension of the associated account, and the disputed amount is reversed from the creator's balance.

Email support@creatoranimation.com from your account email with the purchase date, the title or plan, and the reason. We review every request and respond within 5 business days.